- Wedding couples & Bridal figurines!
Help & Information
|TERMS AND CONDITIONS - Please take the time
to read these as they are very important!
- Shipping Charges
Orders will be shipped UPS ground unless otherwise requested.
Automatically calculated shipping charges are for USA UPS ground
only! Alaska, Hawaii, will occur additional shipping charges. To expedite order
processing, most smaller charges will be added without notification.
- General shipping: all in stock items will be shipped within 2-5
working days. This excludes special orders. All seasonal items are
subject to availability, especially during off season. Please order
- Priority Processing: All requests for priority processing will
incur an additional shipping charges. We can
ship overnight, 2-day or 3-day - please specify.
- ALL DAMAGES MUST BE REPORTED TO THE CARRIER AT TIME OF DELIVERY.
All shortages and breakages must be notified to BakingShop within THREE
DAYS of receipt of shipment. Failure to notify of any damage
or shortage within this time frame may result in loosing the right
- Videotapes and books are non-returnable.
- Edible goods are non-returnable.
- Individual Cake Kits (ICX) are non-returnable.
- All sugar equipment
orders from the International School of Confectionery Arts are not returnable.
Orders below $10 (excluding shipping charges) are not returnable.
There is a 25% re-stocking fee on items returned. Items must be
returned to us within 15 days of the invoice date , undamaged, and
in undamaged packing. If the item is damaged or used, we will not
accept the return. Please e-mail us for a
RMA number prior to returning an item. Returning an item without an
RMA number will delay your refund. International Orders are not
Please do NOT contact the fulfillment center (shipper) as they are
unable to help you. We are always reachable by
e-mail and love to help.
- All specialty orders are non-returnable. A 50%
non-refundable deposit is required at time of order.
- PRICES CHARGED FOR GOODS SHALL BE THOSE RULING AT THE TIME OF
SHIPMENT AND THE RIGHT TO WITHDRAW ANY ITEMS IN THE CATALOGUE OR
CHANGE PRICES WITHOUT PRIOR NOTICE IS RESERVED.
|Ordering by mail
Please note, faxed or mailed orders will take longer to process (about 4
orders placed over the internet. If you need your order quickly it is
highly recommended to place your order online, as such orders are
generally shipped from our warehouse within 1 to 2 business days.
PastryWiz does not accept any responsibility for lost or misdirected
orders and does not guarantee a specific delivery date for mailed orders. Prices charged shall be those ruling at the time of
shipment. Placing your order online is probably safer than using your
credit card in any restaurant or supermarket. Your online purchase is
protected by the Fair Credit Billing Act!
If ordering by mail, please print out the regular order form
(shopping basket) that shows your purchase including the shipping
charges. Please include your billing and shipping address, making sure
to also provide an e-mail address, so that we can contact you in case
there is a question. Please sign your order and mail it to:
Please use our online email support request form for questions
We currently do NOT accept phone orders, nor do we accept personal
checks or cashiers checks. Special arrangements can be made for orders
over $500. If you like you can pre-pay an order directly from your
checking account by using PayPal.
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